Call Center Technology Summit Gathers The Industry For The Third Time Call Center Solutions

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The ‘Call Center Technology Summit’, which will be held for the third time, will focus on the technologies of today and tomorrow. Summits topics will include achieving business goals by increasing sales, efficiency and collection via next generation technologies. Main sponsor of the summit is our parent company CCR as it were past years. The other main sponsor is Genesys which is an important partner for both CCR and Interactive Solutions.

Call Center Technology Summit has become an annual event in Turkey which is held in spring with distinguished guests from the industry. The vision behind the idea of organizing this summit is  strengthening communication within the sector and leading the development of the call center industry in Turkey. This year’s summit will take place on 13 April 2017 at the Adile Sultan Sarayı and 11 experts in their fields will address the impact of technology in the transformation of call centers. More than 250 participants from more than 100 companies attended the summit last year and it is expected that there will be even more interest to the summit this year

At the Summit -which is the largest event in Turkey in its field- experts from companies such as Vodafone, Genesys, Metrics Consultancy, Comdata, Sestek, Tempo, Bircom, IDC, Generali Insurance will discuss the transformation in the industry.

The summit will focus on topics like transformation of customer experience, video interview applications in insurance sales, new digital channels, the importance of technology in outsourcing management, speech recognition, chatbot, cloud architecture and sound quality management. Also this year IDC will share results of its research that were prepared specifically for the technology summit which includes omnichannel approach and investment plans of institutions in Turkey. One of the other firsts of Call Center Technology Summit this year is ‘Keynote Speaker’ and Hürriyet newspaper columnist Özgür Bolat’s intriguing speech with the title ‘Cultural Codes of Technological Development’.

Venue: Adile Sultan Sarayı, İstanbul, Turkey  |  Date: 13 April 2017 Thursday |  Hours: 08.30 – 13.00

More info: www.cagrimerkeziteknolojizirvesi.com

Programme

08:30
REGISTRATION / TEA, COFFEE
09:00
CULTURAL CODES OF TECHNOLOGICAL DEVELOPMENT
Dr. Özgür Bolat
09:30
INEVITABLE CONVERSION OF CUSTOMER EXPERIENCE
Murat Tipi – Ülke Müdürü (Genesys)
09:50
VIDEO CALL APPLICATIONS IN INSURANCE SALES
Burak Gündüz – Sigorta Danışmanlığı Müdürü (Generali Sigorta)
10:10
NEW DIGITAL CHANNELS: CALL STEERING
Rasim Karas – Genel Müdür (Vodafone)
10:30
IMPORTANCE OF TECHNOLOGY IN OUTSOURCE MANAGEMENT
Vildan Çal Özel – Genel Müdür Yardımcısı (Comdata)
10:50
COFFEE BREAK
11:20
NATURAL DIALOG: VOICE RECOGNITION AND CHATBOT
Serdar Karadayı – Genel Müdür (Sestek)
11:40
TRUE CLOUD ARCHITECTURE WITH GENESYS
Doğu Avrupa Bölge Müdürü- Marcin Grygielski (Genesys)
12:00
SMART SOLUTIONS SUCCESS STORIES  
Cemal Akar – Yönetim Kurulu Üyesi (Tempo)
12:20
SECURITY, COST AND AUDIO QUALITY MANAGEMENT IN CALL CENTERS  
Henri Çiprut – Ülke Müdürü (Bircom)
12:40
OMNICHANNEL IN TURKEY IDC RESEARCH RESULTS  
Eren Eser – Araştırma ve Danışmanlık Bölüm Başkanı (IDC Principal)
13:00
A LOOK TO THE FUTURE
Türker Erkin – CEO (CCR)
13:20
LUNCH